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Posts tagged ‘empathy’

The Thing About Advice

The Thing About Advice

Nobody likes to be advised. You heard it – there are no takers of your hard-earned wisdom. Want better results? Trying herding cats.

However, if you are a business owner, and you have a retail clerk who keeps on losing money, a message needs to be delivered. This is what you can do to ensure your message is delivered, successfully.

Timing

Perfect timing – that’s the mantra! Reach out only when people are most likely to be open and attentive. Think carefully. Imbibe this- how you deliver a message is as important as the message itself.

In a line – convey your views at the right time, [and at the right place too.]

Switch your shoes

Step into their shoes – learn to identify with the person. People may not view the matter at hand the way you do – they don’t have to. Learn about their concerns; identify the benefits of your advice; and focus over their needs.

In short, learn to be patient, practice empathy, and seek to understand. Otherwise, your advice may hit a wall and bounce-off.